Front desk ladies are always kind, empathetic, very helpful and professional. Clean environment. Pleasant atmosphere.
Dr J. Taylor Lackey is professional, knowledgeable, and very well manages his time. Most of my visits, I have be able to see him in just 5 minutes. Only one time that I needed to wait about half an hour. Overall never a very long wait.
Dr. Lackey well planed and it really helped saving patients’ time. When he knew the reasons of my visit, he ordered me for an x-ray in prior to see him, and he told me that I could call to get an MRI order without the need to go to his office again. I have seen Dr. Lackey for my tennis and golf elbows, my dislocated tendon at my pinky finger, and lately a lump at my inner elbow. He is very attentive and provided me with the necessary physical therapy and medication.
Claudia, Dr. Lackey’s Medical Assistant, has been very kind, considerate, and attentive. She has tried her best to coordinate the doctor’s orders and the x-ray unit in order to make it as fast and effective as possible. She has gone over everything slowly to make sure I understand everything right. Maybe the clinic has been too busy lately causing me a hard time reaching her. I left 2 voice messages and have been waiting over 48 hours, but never got a call back. I needed to leave the 3rd message before getting a call back causing me almost unable to get my MRI scheduled before my long trip.
The front desk ladies or the scheduling ladies are very nice, always very helpful and are excellent at their jobs! When she knew I couldn’t get a schedule at Austin Sports Medicine Lab, she recommended me 3 other labs in Austin and the near by areas and fax out my MRI order to all other labs right away. Finally, I could get my MRI scheduled on the last day before my traveling.
I have experienced some difficulty at the x-ray unit inside Austin Sports Medicine. I have had conditions at both of my arms, but the x-ray technologist did the x-ray only one of my arms. I told him right away, but he refused to check even if I asked him politely and more than one time. When Claudia found out, she talked to the technologist and asked him to do the x-ray again for my another arm. Instead of fixing the mistake and having me next in line, he seemed upset and put me the last in line! And this time I waited over 30-40 minutes and still couldn’t get an x-ray. Ended up Claudia told me that Dr. Lackey would pull my old x-ray for my another arm, so I didn’t need to wait longer. I just wish the technologist was cared to listen to patients and spent a little time double check things. It could help prevent the mistakes from happening and save a large a mount of time for both patients and himself.
In Sum: I highly recommend Austin Sports Medicine and Dr J. Taylor Lackey!
Ann D. | Aug 01, 2026
(...)